FAQS

  • How much will it cost to make my video?

    Paying for a video production is the responsibility of the requesting department. Professional video is expensive and time-consuming, and requires thorough and advance planning for a successful outcome. We have vendor recommendations for various types of video production, ranging from event coverage to documentary-style short films.

  • How much notice is required to begin shooting my video?

    In order to avoid rush fees, all requests must be submitted 10 business days prior to the filming date. Within 2 business days of the request submission, the requestor will receive a confirmation from the University Photo and Video Department.

    All video requests must be submitted online here. Any and all other inquiries regarding video requests, scheduling and/or coverage are not considered until the online request has been received.

  • I need video captured at my event. How do I proceed?

    Event coverage is charged on an hourly basis and includes the basic documentary coverage of a scheduled event (speaker, panels, participants, lecturers, receptions, awards ceremony or class).

    Scheduling
    Subject to vendor availability, client must schedule shoot with director of University Video Services at least 10 business days prior to the event. Requests fewer than 10 business days are subject to rush charges.

    Licensing and Rights
    Freelance video vendor grants LMU unlimited use of video. Videos are exclusive to the university for six months from shoot and non-exclusive thereafter. The client is responsible for obtaining and retaining video release forms of all subjects filmed for commercial shoots.

    Baseline Service Delivery
    General Services: Freelance videographer attends and captures footage of event including ambient sound and speeches when applicable.
    Delivery: Within 3 business days of the shoot, freelance videographer will deliver a rough-cut for client review.
    Video Editing: After the client reviews the rough-cut, any changes to editing and/or post production are submitted to vendor.
    Final Delivery: Within 3 business days of client review, external vendor delivers final, high-quality, uncompressed file to LMU. Compression and upload to Kaltura occur one business day after final receipt of video.
    Billing: Director of University Video Services sends invoice directly to client within 10 business days of shoot via email in PDF format. All invoices are NET 30 terms.

  • Who will actually shoot and edit my video?

    The Video Production Associate in Marketing and Communications is tasked with creating all strategic videos for the university.

    A strategic video is defined as a production with one of the following goals:

    • increasing or enhancing the university’s external visibility
    • engaging alumni and donors
    • recruiting

    If your video is not deemed strategic, the university provides internal staff resources to advise and direct university clients to external video production vendors. After an initial consultation with LMU Video Services, departments are responsible for all coordination and costs incurred by the use of external resources.